Ing. Christopher Apawu, the District Manager for the ECG Krobo Office, has indicated that almost 35,000 prepaid meters have been installed in the District since the beginning of the prepaid meter installation project in 2022. He made this comment on Somanya-based Rite FM on 31st October 2024, as part of general education on ECG operations and services.
Ing. Apawu indicated that, as with all projects, the prepaid meter installation is done in phases, area after area and it is an ongoing ECG operational activity. The aim of the organization is to eventually provide prepaid meters to all customers in all its operational areas.
During the radio education, questions were asked as to whether the ECG is installing the prepaid meters on the orders of some individuals or not. To this, the Manager responded that “installation of prepaid meters is not on the orders of any individual and that, it is a national project that was started in the year 2000. The goal is to eventually get all ECG customers throughout its operational areas on prepaid meters and that goal is an ongoing one”. He added that the utility distributor also relies on other organizations and services to do aspects of their work. “So, for instance, for a prepaid meter to be installed and to have it working well, internet service must be good in that locality. Hence, we move behind the telecom companies where our prepaid meter installations are concerned”.
Ing. Apawu and his team on the program also spoke generally about steps in meter acquisition, customers being alert to avoid fraud situations as well as emphasizing that ECG has gone cashless, hence all payments are digital. They mentioned that ECG does not have any mobile money number to which customers are to make payments, so anyone who contacts them and asks them to make any payment to any number is a fraud. He indicated that “by cashless, payments are made through the ECG mobile app or the use of shortcode *226#”.
Ing. Apawu and his team also educated the public on the use of Energy Commission certified electricians and to avoid using substandard cables for their wiring works. They indicated that “the ECG, per law, cannot supply power to any structure that does not have a certified wiring certificate, therefore, customers should please take note and do right by the law”
The Manager was accompanied on this educational drive by the Krobo District Customer Management Officer, Mr. Maxwel Narh and the ECG Tema Regional PRO, Ms. Sakyiwaa Mensah.
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